Refund policy

Your health and safety are important to us. Due to the nature of personal care and pharmaceutical products, our refund policy is guided by strict hygiene and safety standards.

Returns & Refunds

• Refunds or returns may be requested within 7 days of receiving your order.
• Items must be unused, unopened, and in their original sealed packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items
For health and safety reasons, we do not accept returns or refunds on:

• Opened or used personal care products
• Opened medicines, supplements, or pharmaceutical products
• Products with broken seals
• Digital products or gift cards
• Items marked as final sale

Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect

Please contact us within 48 hours of delivery, including clear photos of the product and packaging. Once verified, we will offer a replacement or refund, in line with applicable consumer protection laws.

Refund Processing

• Approved refunds will be processed to the original payment method.
  
• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
  
• Delivery fees are non-refundable, unless the return is due to our error.
  

Consumer Protection
This policy complies with applicable consumer protection regulations. Nothing in this policy limits your statutory rights.

How to Request a Refund
To request a refund or report an issue, please contact us at:
contactus@himalayawellness.com
Include your order number and a brief description of the issue.